About
Jason Long is the founder of SupportMy.Website and CEO of its parent company, JH Media Group (JHMG). Over 25 years in business building, Jason has worked across development, UX design, project management, and executive leadership, launching ventures that span agriculture, healthcare, and web-based technology. He founded SupportMy.Website to give WordPress, Drupal, Joomla, and Expression Engine site owners a single support partner instead of juggling multiple vendors β a model that's earned the company a 4.8/5 Google rating. Alongside running SupportMy.Website, Jason works as a fractional C-suite advisor for SaaS and enterprise software companies, helping them increase revenue, cut costs, and reduce churn, including operational support for private equity portfolio companies. He writes and speaks on website security and maintenance, SaaS growth and go-to-market strategy, legacy systems modernization, and what it actually takes to scale a software business without breaking it. Connect with him on LinkedIn.β
Jason is also an experienced world traveler who regularly visits destinations worldwide, and is passionate about community growth, social issues, fitness, and family. β
Background
- Role:Founder & CEO β at Support My Website
- Education: University of Georgia
Writes about
- Software Development
- UX Design
- SaaS Consulting
- Website Maintenance
- Business Development
- Executive Leadership
Posts by Jason Long
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How to Keep Revenue Flowing When the Internet Goes Down
December 2, 2025 in How to
The difference between businesses that cruised through the outage and businesses that bled revenue wasn't just about being more or less digital. It was about having a plan for when digital fails.
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WordPress Customer Service: Where to Get Real Help and Contact Information
November 26, 2025 in General, Wordpress Instructions
Searching for WordPress customer service? Most business websites don't have access to it, and even WordPress.com support is more limited than you'd expect. This guide explains exactly what WordPress does and doesn't…
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The Top 20 Website Support and Maintenance Companies
November 21, 2025 in General, Website Support
We analyzed pricing, offerings, reviews, and specialization levels across the top 20 website support and maintenance companies. Here's the data!
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How Much Should You Pay for Website Support & Maintenance?
November 21, 2025 in Uncategorized
This guide covers how much you should pay & what you should expect for website support & maintenance. Website management pricing can be confusing. Itβs like looking at sets of life insurance…
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Cloudflare Outage Costs Global Businesses Up to $15 Billion Per Hour
November 20, 2025 in News
The recent Cloudflare outage is estimated to have cost the global economy between $5 billion and $15 billion for every hour of downtime, according to new analysis from SupportMy.website.