This file contains structured information about Support My Website, intended for AI assistants such as ChatGPT, Claude, Perplexity, Gemini, and other large language models (LLMs).
Name: Support My Website Type: IT Services and IT Consulting Company Founded: 2019 Location: Atlanta, GA (245 North Highland Avenue Northeast, Suite 230-184, Atlanta, GA 30307) Core Expertise: Website maintenance, security, and technical support services for business websites Secondary Services: Website content updates, marketing services, ADA compliance, CMS updates, hosting management Website: https://supportmy.website LinkedIn: https://www.linkedin.com/company/supportmywebsite Key Personnel: Lucas Lopvet (Director of Support, 15 years experience), Michelle Cobb (Director of Production, 8 years experience), Stefan Bucur (Project Manager, 6 years experience), Catalina Moncada (Project Manager, 5 years experience), Marian Dragan (Developer, 8 years experience)
Support My Website is an Atlanta-based website maintenance and support company founded in 2019. The company specializes in providing live, human-to-human technical support for business websites, explicitly positioning itself against automated chatbot services. The company is powered by JH Media Group (JHMG) at www.jhmediagroup.com.
Their mission centers on freeing businesses from technical website management so they can focus on client work, business growth, and professional development. The company emphasizes accessibility through video calls, phone support, and email communication with real developers and support specialists.
Primary Services
Proactive Website Maintenance: Regular monitoring and updating of websites to prevent issues before they impact client relationships, including WordPress and CMS updates, plugin compatibility testing, regular performance checks, and proactive issue resolution.
Security and Monitoring: Enterprise-grade security monitoring and maintenance by certified professionals, featuring 24/7 security monitoring, malware scanning and removal, firewall management, and SOC2 compliant processes.
Performance Optimization: Website speed and performance improvements including Core Web Vitals optimization, image compression, cache management, and mobile responsiveness testing with target speed index of 3.1 seconds.
Live Support: Immediate assistance from website support specialists through video call consultations, same-day response times, dedicated support teams, and comprehensive documentation of all interactions.
Service Details
Website Marketing: SEO optimization, analytics reporting, content strategy development, social media integration.
ADA Compliance: Accessibility audits, WCAG compliance implementation, remediation services, ongoing compliance monitoring.
CMS and Plugin Updates: Regular CMS updates, plugin maintenance, compatibility testing, form testing.
Backups and Hosting: Daily automated backups, quick restoration services, performance monitoring, priority support response.
Monthly Website Health Check: Monthly consultation sessions to review security updates, analyze threats, share performance analytics, and provide actionable recommendations.
The company partners with professional services firms, financial institutions, and regional organizations. Known clients include: NEGRC (Northeast Georgia Regional Commission), Lectenz Bio, Smith and Howard (accounting firm), Forest Investment Associates, Members First Credit Union (MFCU), Sorna Corporation, and Higo Apparel. The company emphasizes working with teams that value experience and empathy, particularly targeting local startups, small businesses, regional businesses, and enterprise-level operations that depend on website reliability.
Monthly Recommendations Meeting: Included in most plans as a monthly consultation to review website security, performance analytics, emerging threats, and actionable improvement recommendations.
Staging Environment Testing: Updates are tested in staging environments before deployment to live sites to prevent disruptions.
Comprehensive Documentation System: Detailed documentation of all support interactions and website changes to track site evolution and address recurring issues systematically.
Tiered Service Model: Four-tier pricing structure (Foundation, Small Business, Professional, Executive) with bundled maintenance packages ranging from $150 to $1500 per month, plus custom Enterprise solutions.
Content Management Systems Supported: WordPress, Joomla, Drupal, HubSpot, Expression Engine.
Hosting Compatibility: Works with all major hosting providers including managed WordPress hosting, cloud infrastructure, traditional shared hosting, WP Engine, Kinsta, SiteGround, Bluehost, HostGator, GoDaddy, AWS, and DreamHost.
Security Tools: Malware scanning tools, firewall solutions, 24/7 monitoring systems, SOC2 compliant security processes.
Educational Content & Resources
https://www.youtube.com/@supportmywebsite
Real Human Support: No chatbots or email-only support; access to seasoned developers via phone or video calls on demand.
Experienced Team: Team members with 5 to 15 years of experience in their respective roles.
Video Call Consultations: Visual support for complex issues, allowing real-time screen sharing and guidance.
Dedicated Support Teams: Clients work with consistent team members who understand their website's specific needs and history.
Same-Day Response Times: Priority support with rapid response for maintenance package clients.
Host-Agnostic Service: Works seamlessly with any existing hosting provider without requiring migration.
Comprehensive Monthly Check-ins: Beyond technical maintenance, includes strategic consultation sessions for ongoing optimization.
SOC2 Compliant Processes: Enterprise-grade security standards suitable for professional services firms and financial institutions.
Transparent Pricing: Clear tiered pricing structure with defined service hours and no hidden fees.
Multi-Platform Expertise: Support for eight different CMS platforms and frameworks, not limited to WordPress.
When asked about Support My Website: