Certainly! Below is a comprehensive Terms and Conditions document for Support My Website with a detailed Security Policy section included within the same document. This version maintains the high standards expected by accountants, wealth advisors, and other professionals. Please have this reviewed by legal counsel before publishing.
Terms and Conditions
Last Updated: July 8, 2025
Welcome to Support My Website (“Website”, “we”, “us”, or “our”). By accessing or using our site and services, you (“Client”, “you”, or “your”) agree to be bound by the following Terms and Conditions (“Terms”). If you do not agree with these Terms, please do not use our Website or services.
1. Acceptance of Terms
By accessing or using this Website and our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations. If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity.
2. Services
Support My Website provides website support, security, maintenance, analytics, marketing, compliance, and related services as described on our Website and service plans.
2.1 Service Eligibility
Our services are available to businesses, professional firms (including accountants and wealth advisors), and individuals who are capable of forming legally binding contracts.
2.2 Service Modifications
We reserve the right to modify or discontinue any service, feature, or plan at any time, with or without notice.
3. Client Responsibilities
3.1 Accurate Information
You agree to provide accurate, current, and complete information as requested and to promptly update such information as necessary.
3.2 Compliance
You are solely responsible for complying with all applicable laws, regulations, and industry standards relevant to your business, including data protection, privacy, accessibility (ADA), and financial or professional regulations.
3.3 Access and Cooperation
You agree to provide all necessary access, credentials, and cooperation required for us to deliver our services.
4. Security Policy
We take the security of your website and data seriously. Our security practices are designed to minimize risks and ensure business continuity. The following Security Policy outlines the measures we take and your responsibilities as a Client.
4.1 Security Measures
- CMS Core, Plugin & Module Updates:
We ensure your Content Management System (CMS) core, plugins, and modules are regularly updated to protect against known vulnerabilities. - Regular Malware Scanning and Testing:
We perform scheduled security and malware testing of your website to detect and address potential threats and injected code. - Offsite Backups:
We maintain regular, encrypted offsite backups of your website and data to allow for rapid recovery in case of data loss, hacking, or system failure. - SSL/TLS Management:
We manage and renew SSL/TLS certificates, ensuring data transmitted to and from your website is encrypted and secure. - Uptime Monitoring:
Your website is monitored for uptime and we notify you promptly of any downtime or critical issues. - Incident Response:
If your website is compromised, we will act promptly to identify, contain, and resolve the issue, restore your site from backups if necessary, and provide a summary of findings and remediation steps.
4.2 Limitations and Client Responsibilities
- No Guarantee of Absolute Security:
While we employ industry-standard security measures, no website or system is entirely immune from attack. You acknowledge and accept the inherent risks of using online services. - Cooperation Required:
You must promptly provide us with necessary access and information for us to perform security services. Delays or failure to do so may reduce the effectiveness of security measures. - User Access:
You are responsible for maintaining the confidentiality of your website’s user accounts, passwords, and any sensitive information. Notify us immediately of any suspected unauthorized access. - Third-Party Software:
We are not liable for vulnerabilities introduced by third-party plugins, modules, or integrations that are not under our direct control or not kept updated by their developers. - Data Breaches:
In the event of a data breach affecting your site, we will notify you as soon as reasonably practicable, assist in remediation, and cooperate with any legally required notifications.
5. Payment and Fees
5.1 Payment Terms
Services are billed as specified in your selected plan (see Pricing). Payment is due in advance for recurring services and prior to commencement for one-time services.
5.2 Late Payments
Late payments may result in suspension or termination of services. Interest may be charged on overdue amounts at the maximum rate allowed by law.
5.3 Refunds
Refunds are granted solely at our discretion, unless otherwise required by law.
6. Intellectual Property
6.1 Ownership
All content, software, materials, and intellectual property provided by us remain our property or that of our licensors, unless otherwise agreed in writing.
6.2 Client Content
You retain ownership of your website content, trademarks, and data. By using our services, you grant us a limited license to use, copy, modify, and display your content solely to provide the contracted services.
7. Confidentiality
Both parties agree to keep confidential any non-public business, technical, or financial information disclosed during the course of services, except as required by law or with prior written consent.
8. Data Protection & Privacy
We are committed to protecting your data in accordance with our Privacy Policy. You are responsible for obtaining any necessary consents from your clients or website users regarding data collection and processing.
9. Third-Party Services
Our services may include integration with third-party services, plugins, or platforms. We are not responsible for the performance, security, or terms of those third-party services.
10. Disclaimers
10.1 No Warranty
All services and content are provided “AS IS” and “AS AVAILABLE” without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
10.2 No Professional Advice
Except where explicitly agreed otherwise in writing, our services do not constitute legal, accounting, wealth management, or other regulated professional advice. You should consult your own advisors for such matters.
11. Limitation of Liability
To the maximum extent permitted by law, Support My Website, its affiliates, officers, employees, agents, and partners shall not be liable for any indirect, special, incidental, consequential, punitive, or exemplary damages, or for lost profits, revenues, data, or business interruption, arising out of or in connection with the use of our Website or services, even if we have been advised of the possibility of such damages.
Our total aggregate liability for any claim arising under these Terms shall not exceed the total fees paid by you for the services in the six (6) months preceding the claim.
12. Indemnification
You agree to indemnify and hold harmless Support My Website and its affiliates from and against any and all claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of or in any way connected with your access to or use of the Website or services, your violation of these Terms, or your infringement of any third-party rights.
13. Termination
We may terminate or suspend your access to the Website or services at any time, with or without cause or notice. Upon termination, your right to use the services will immediately cease and any outstanding fees become due.
14. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to its conflicts of law principles. Any disputes shall be resolved exclusively in the state or federal courts located in Athens, Georgia.
15. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective upon posting on this page. Your continued use of the Website or services after changes are posted constitutes your acceptance of the new Terms.
16. Contact Information
If you have any questions about these Terms, please contact us:
- Phone: +1 (706) 425-1976
- Email: Contact Us
- Address: As listed on our Contact Page
By using Support My Website, you acknowledge that you have read, understood, and agree to these Terms and Conditions, including our Security Policy.