Support & Operations
Get an experienced and trusted web-developer on the phone or on a video chat, any time you need.
Whether you have questions about how your website works, need advice or training, have an emergency or just need a small issue fixed fast, our team of expert developers have the experience to resolve the issue in the best way possible whenever the need arises.
Live Website Support Options
We offer three support options to meet your needs. Support requests can be initiated with a phone call, email, or chat and an experienced developer will address the issue as soon as they have availability, during business hours (9:00am – 6:00pm EST Monday – Friday).
The developer will assess your issue and solve it on the spot if possible. If the situation cannot be resolved immediately, we will gather any additional information needed and escalate the issue to ensure it is resolved soon as possible. If the issue is expected to take more than the available support time allotted to your plan, then the resolution team will estimate the work and send you their estimate for approval prior to starting on the fix.
This plan is for the owners of smaller websites that have questions and minor issues arising occasionally.
Basic Website Support includes up to 1 hour of support per month. Support requests are addressed within 24 hours when submitted during business hours. If additional hours are required in any given month, the cost is $200/hr.
The Standard Support plan works well for active websites that serve as an important business tool. If you have questions or issues, a web-developer will answer your questions and solve problems as they arise.
Standard Website Support includes up to 2 hours of support per month. Support requests are addresses within 24 hours when submitted during business hours. If additional hours are required in any given month, the cost is $175/hr.
The Premium Support plan is for websites that are mission critical aspects of a company’s operation. The Premium Support plan includes active monitoring, team oversight, and lightning-fast response times.
Premium website support includes up to 4 hours of support per month. Support requests on this plan are our top priority and are addressed immediately when submitted during business hours. If additional hours are required in any given month, the cost is $150/hr.
Website Uptime Testing
When your website goes down, even for a moment, you need to know. Even a few minutes of your site being down unexpectedly can mean losing sales and customer trust, especially at peak times.
We will keep you informed about any issues and automatically send out a notification if anything happens. If you should come across a problem with your website going down, you can rest assured we are already on top of it.
There are times when core updates cause plugins to no longer function properly. If this is the case, we will inform you immediately and give you some options on how to proceed so you can decide the best path for keeping your system safe.
Contact Form Testing
Why aren’t we getting leads coming in from the website lately?
Your customer messages are important, so don’t risk missing them, or worse, never being able to access them. An issue with emails, saving data, plugins, and a wide variety of other factors can stop your most important pages from being sent or receive without your knowledge.
We will test your contact form each month, or more, and send you a notification of success or failure. If the form is not working for whatever reason, we will notify you and if you are on a support plan we will fix the issue immediately.
Domain Name Renewal
Domains expire and when they do, your website goes with it. We will ensure your domain is secure and renewed.
DON’T WAIT UNTIL YOUR WEBSITE IS IN A CRISIS!
An ounce of prevention is worth a pound of cure.
Talk to a Real Person
We look forward to talking with you
CMS Core Updates
Plugin & Module Updates
Security & Malware Testing
Website Support Options
Uptime Testing & Notifications
Contact Form Testing
Domain Name Renewals
Keyword, Search, & Backlink Analysis
Broken Links Fixed
Website Load Time
Ongoing Compliance Support