Support & Operations

We offer three support options to meet your needs. Support requests can be initiated with a phone call, email, or chat and an experienced developer will address the issue as soon as they have availability, during business hours (9:00am – 6:00pm EST Monday – Friday).

The developer will assess your issue and solve it on the spot if possible. If the situation cannot be resolved immediately, we will gather any additional information needed and escalate the issue to ensure it is resolved soon as possible. If the issue is expected to take more than the available support time allotted to your plan, then the resolution team will estimate the work and send you their estimate for approval prior to starting on the fix.

This plan is for the owners of smaller websites that have questions and minor issues arising occasionally.

Basic Website Support includes up to 1 hour of support per month. Support requests are addressed within 24 hours when submitted during business hours. If additional hours are required in any given month, the cost is $200/hr.

The Standard Support plan works well for active websites that serve as an important business tool. If you have questions or issues, a web-developer will answer your questions and solve problems as they arise.

Standard Website Support includes up to 2 hours of support per month. Support requests are addresses within 24 hours when submitted during business hours. If additional hours are required in any given month, the cost is $175/hr.

Your customer messages are important, so don’t risk missing them, or worse, never being able to access them. An issue with emails, saving data, plugins, and a wide variety of other factors can stop your most important pages from being sent or receive without your knowledge.

We will test your contact form each month, or more, and send you a notification of success or failure. If the form is not working for whatever reason, we will notify you and if you are on a support plan we will fix the issue immediately.