Privacy Policy

Effective Date: June 30, 2025
Last Updated: June 30, 2025

Introduction

Support My Website (“we,” “our,” or “us”) is committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://supportmy.website or use our website maintenance and support services.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the practices described in this Privacy Policy, please do not use our website or services.

Information We Collect

Personal Information You Provide

We may collect the following personal information that you voluntarily provide to us:

Contact Information: Name, email address, phone number, company name, and mailing address
Account Information: Username, password, and account preferences when you create an account
Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
Communication Data: Information you provide when contacting us, including support requests, feedback, and correspondence
Service-Related Information: Website URLs, hosting credentials, domain information, and technical specifications needed to provide our services

Information We Collect Automatically

When you visit our website or use our services, we may automatically collect:

Technical Information: IP address, browser type, operating system, device information, and access times
Usage Data: Pages visited, time spent on pages, click-through rates, and other website analytics
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

Client Website Data

As part of our website maintenance and support services, we may access and collect:

Website Content: Text, images, files, and other content on your website
Website Analytics: Traffic data, user behavior, performance metrics, and SEO-related information
Technical Data: Server logs, error reports, backup files, security scan results, and system performance data
User Data: Information about your website visitors that we may access during maintenance or troubleshooting

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

Providing website maintenance, security, and support services
Performing CMS and plugin updates
Conducting security testing and malware scans
Creating and managing website backups
Managing SSL/TLS certificates and domain renewals
Testing contact forms and website functionality
Monitoring website uptime and performance

Business Operations

Processing payments and managing billing
Communicating with you about our services
Providing customer support and technical assistance
Improving our services and developing new features
Analyzing website usage and service performance

Legal and Security

Complying with legal obligations and regulatory requirements
Protecting against fraud, security threats, and unauthorized access
Enforcing our terms of service and other agreements
Resolving disputes and legal claims

Marketing (With Consent)

Sending promotional emails about our services (you may opt out at any time)
Sharing success stories and case studies (with your explicit permission)
Conducting market research and surveys

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

Payment processing
Cloud hosting and data storage
Analytics and performance monitoring
Email marketing platforms
Customer support tools

These providers are contractually obligated to protect your information and use it only for the specified purposes.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to:

Comply with legal processes
Protect our rights and property
Ensure the safety of our users and the public
Investigate fraud or security issues

With Your Consent

We may share your information for other purposes with your explicit consent.

Data Security

We implement comprehensive security measures to protect your personal information, including:

Encryption: Data transmission and storage using industry-standard encryption protocols
Access Controls: Restricted access to personal information on a need-to-know basis
Regular Security Audits: Ongoing monitoring and testing of our security systems
Secure Infrastructure: Use of secure servers and data centers with physical and digital safeguards
Employee Training: Regular training on data protection and privacy best practices

For client website data, we maintain additional security measures including secure credential storage, encrypted backups, and isolated testing environments.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

Account Information: Retained while your account is active and for 7 years after account closure for legal and financial purposes
Communication Records: Retained for 3 years for customer service and legal purposes
Website Backup Data: Retained according to your service plan (typically 30-90 days for rolling backups)
Analytics Data: Aggregated and anonymized data may be retained indefinitely
Payment Information: Retained as required by financial regulations (typically 7 years)

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

Request access to your personal information
Receive a copy of your data in a portable format

Correction and Updates

Request correction of inaccurate information
Update your account information at any time

Deletion

Request deletion of your personal information (subject to legal and contractual obligations)
Delete your account and associated data

Marketing Communications

Opt out of marketing emails by clicking the unsubscribe link
Contact us to remove your information from marketing lists

Cookies and Tracking

Adjust your browser settings to refuse cookies
Use browser privacy tools to limit tracking

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Remember your preferences and settings
Analyze website traffic and user behavior
Provide personalized content and advertisements
Ensure website security and functionality

You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.

Third-Party Services

Our website and services may integrate with third-party platforms, including:

Google Analytics for website analytics
Payment processors for billing
Cloud storage providers for backups
Email service providers for communications

These third parties have their own privacy policies, and we encourage you to review them.

International Data Transfers

If you are located outside the United States, please note that your information may be transferred to and processed in the United States, where our servers are located. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable laws.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: Request information about the categories and specific pieces of personal information we collect
Right to Delete: Request deletion of your personal information
Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)
Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights

To exercise these rights, please contact us at the information provided below.

European Union Rights

If you are located in the European Union, you have rights under the General Data Protection Regulation (GDPR), including:

The right to access your personal data
The right to rectify inaccurate personal data
The right to erase your personal data
The right to restrict processing
The right to data portability
The right to object to processing
The right to withdraw consent

You also have the right to lodge a complaint with your local data protection authority.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by:

Posting the updated policy on our website
Sending an email notification to registered users
Providing notice through our services

The “Last Updated” date at the top of this policy indicates when the most recent changes were made.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Support My Website
Email: lucas@jhmediagroup.com
Phone: (706) 425-1976
Address: 1740 Dell Range Blvd, Cheyenne Wyoming

For privacy-specific inquiries, please include “Privacy Policy” in the subject line of your email.

We will respond to your inquiries within 30 days or as required by applicable law.

This Privacy Policy was last updated on June 30, 2025. Please review this policy periodically for any changes.